From security uncertainty to 100% ROI: the Wisedocs journey

Wisedocs is an insurtech company transforming how organizations process medical records and complex claim-related documentation. The company's AI-powered platform combines cutting-edge artificial intelligence with expert human review to streamline the processing of millions of documents, delivering the speed, accuracy, and oversight that insurers, legal teams, and healthcare providers need.

As Wisedocs expanded into enterprise accounts and government contracts, the leadership team found themselves drowning in security requirements they weren't sure how to prioritize. The company was thriving—their AI-powered medical document processing was solving real problems for major insurance carriers and legal firms. But every new enterprise prospect came with the same roadblock: comprehensive security questionnaires that took weeks to complete and a constant demand for compliance certifications.

"Before engaging with Mycroft, Wisedocs' biggest security and compliance challenges were often related to what our vendors required of us, as well as the expectations we set for ourselves as a security-minded company," Wisedocs COO, Jenna Earnshaw recalls. The frustration was mounting: "We were uncertain what was 'truly needed' and what security consultants were trying to sell us to make an extra buck."

As a result, sales cycles stretched longer as prospects waited for security documentation. The team was manually conducting access reviews through Excel spreadsheets—a process that didn't scale with their rapid growth. Most critically, they lacked a reliable trust center where prospects could quickly assess Wisedocs' security posture, creating friction in every enterprise conversation.

For a company handling sensitive medical data under HIPAA regulations while serving tier-1 carriers and federal agencies, scalable security wasn't optional. The team knew they needed a solution, fast.

Rather than hiring expensive consultants or building internal expertise from scratch, Wisedocs found a solution that embedded expert security knowledge directly into their workflows.

We needed help with fully understanding the security frameworks of HIPAA and SOC2, managing our access reviews, and responding to security questionnaires in a timely and streamlined manner.

Working with Mycroft's integrated platform, Wisedocs implemented a comprehensive security program that went far beyond basic compliance. The platform automatically scanned their cloud infrastructure, identifying security gaps by criticality and providing actionable remediation guidance. Manual access reviews conducted through Excel were replaced with automated workflows that integrated directly with their HR systems. And Mycroft's AI Security and Compliance Officer relationship provided strategic guidance on complex compliance questions, ranging from SOC 2 implementation to planning for future certifications, such as ISO 27001 and FedRAMP.

The transformation hit everything they were looking for: real-time cloud security monitoring, flexible access controls, comprehensive penetration testing that surpassed their previous security services, and automated vendor risk management that streamlined third-party assessments. However, the most valuable aspect was gaining access to security expertise that enabled the Wisedocs team to navigate enterprise security discussions and make strategic compliance decisions with confidence.

Wisedocs achieved SOC 2 compliance in just over a month, with their auditors praising the ease of use of Mycroft's portal and the intuitive evidence collection process. "Previously, an audit like this would have taken at least double the time due to manual evidence collection," the team noted.

According to Wisedocs leadership, the partnership delivered approximately 100% return on investment—effectively doubling the value of their security spending through operational efficiency gains and accelerated sales velocity.

Where security conversations once created delays, Wisedocs now moves confidently through enterprise procurement cycles. "The creation of our trust center made it easier to answer existing and prospective clients' questions about our security posture." Complex vendor security questionnaires, which used to drag on for weeks and tie up internal resources, were now handled efficiently through automated processes and expert guidance.

With Mycroft, the security component of our sales cycle is quick and painless.

With manual processes virtually eliminated, the team is now exponentially more efficient, enabling them to focus on enhancing their security strategy and posture rather than maintaining manual systems and meeting compliance obligations. In their own words: "We were able to save on software costs, as well as time, by eliminating manual processes performed by employees."

For Wisedocs, choosing Mycroft came down to finding a partner that matched their growth trajectory and operational needs. Unlike traditional compliance approaches that require extensive internal resources or expensive consulting engagements, Mycroft provides immediate access to senior security expertise, integrated directly into existing workflows.

"Mycroft's GRC platform made the biggest difference in the automatic scanning of cloud instances and identification of problems by criticality. It also improved access reviews, which were previously done manually through Excel, as well as vendor management."

Mycroft's approach aligned with Wisedocs' need to scale rapidly while navigating the sensitivities of serving a highly regulated industry. The platform provided enterprise-grade security capabilities with startup-friendly implementation and support, allowing the team to compete confidently for large enterprise contracts without compromising their development velocity.